Shipping & Returns

When will my order ship?

Unless otherwise noted, orders will generally ship within one week. We ask that you give us at least one week from the time you place your order to receive the items. All the items at Feto Soap are hand-crafted by one person (Lisa). If you need your items quicker than this, please see RUSH Orders.

RUSH Orders

If you need your order rushed a fee of $15.00 will be added and we will rush processing. This does not cover upgrading the shipping charges. You will be responsible for any shipping charges incurred.

Shipping

Our methods of shipment are:First Class Mail, USPS Priority Mail , and packages weighing more than three pounds will be shipped with FedEx Ground and FedEx Home Delivery. International shipments are made with Global Priority Mail.

FedEx Ground Service Details
Delivery Times1–5 business days within the contiguous U.S.;
3–7 business days to and from Alaska and Hawaii.
Check transit times.
Service DaysMonday–Friday. Delivery is by the end of the business day.
Delivery AreaAvailable throughout all 50 states.
ExceptionsFedEx Ground cannot deliver to P.O. boxes. (see service restrictions).
Additional InformationView Terms & Conditions & Tariff.


Returns / Exchanges

Due to the handmade nature of our products, we are unable to accept returns. Any custom, made-to-order item cannot be returned or exchanged.

If you would like to exchange your item, return the item unused, unopened and in perfect condition within 5 days of receipt for your exchange. Contact us before shipping your item back or your exchange will not be processed. Please include a copy of your invoice in the package.

Returns or exchanges are not accepted for wholesale, bulk or custom orders.

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